Shipping Policy

Last Updated: July 23, 2026

Shipping Overview

Thank you for shopping with JUE & YUE.

At JUE & YUE, every piece of jewelry is thoughtfully prepared with the same care and attention that goes into its design. Before your order begins its journey, each item is carefully inspected, securely packaged, and prepared to ensure it arrives safely and beautifully.

To provide a reliable international shopping experience, all orders are shipped via DHL Express to eligible destinations worldwide.

This Shipping Policy explains how we process, ship, and deliver your order. By placing an order through our website, you acknowledge and agree to the terms set out below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding weekends and public holidays observed in Taiwan.

During product launches, promotional campaigns, holiday seasons, or periods of exceptionally high order volume, processing times may be extended. Should a significant delay occur, we will make reasonable efforts to notify you using the contact information provided with your order.

Once an order has entered the packing or shipping process, it can no longer be modified or cancelled.

Complimentary DHL Express Worldwide Shipping

JUE & YUE is pleased to offer complimentary DHL Express worldwide shipping on all orders.

We currently ship to destinations where DHL Express service is available. Shipping availability may vary depending on local regulations, customs restrictions, sanctions, or DHL operational coverage.

If DHL Express is temporarily unable to deliver to your destination due to circumstances beyond our reasonable control, we reserve the right to postpone shipment until service resumes or to contact you regarding available alternatives.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination	Estimated Delivery Time
Asia	2–5 business days
North America	3–7 business days
Europe	3–7 business days
Australia & New Zealand	3–7 business days
Other Regions	Varies by destination

The delivery times above are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance procedures, local courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, value-added taxes (VAT), goods and services taxes (GST), or other charges imposed by the destination country.

Unless otherwise stated, these charges are not included in your purchase price and are the sole responsibility of the customer.

JUE & YUE has no control over customs policies or import charges imposed by local authorities and cannot predict the amount of such fees.

Customers are responsible for complying with all applicable import regulations in their destination country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your DHL Express tracking number.

Tracking information may take up to 24 hours to become available after your package has been dispatched.

You may monitor your shipment directly through DHL Express using the tracking information provided.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include, but are not limited to:

• Customs inspections or clearance procedures
• Severe weather conditions
• Transportation disruptions
• Public holidays
• Government regulations
• Natural disasters
• DHL operational delays

JUE & YUE is not liable for delivery delays caused by events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delivery may be delayed, returned, or become undeliverable.

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to complete customs clearance, any additional shipping costs required for reshipment shall be the responsibility of the customer.

Lost or Damaged Packages

If your shipment appears to be lost or arrives visibly damaged, please contact us as soon as possible at contact@jueandyue.com.

We will work with DHL Express to investigate the shipment and assist you throughout the claims process whenever possible.

Please note that claim investigations are conducted by the shipping carrier, and resolution times may vary depending on DHL procedures.

Returned Shipments

Packages returned to JUE & YUE due to refused delivery, failure to pay applicable customs charges, unsuccessful delivery attempts, or incorrect shipping information may be eligible for reshipment upon payment of any additional shipping costs.

If you choose not to have the order reshipped, any refund will be processed in accordance with our Refund Policy. Original shipping costs (where applicable), customs charges, taxes, and any non-recoverable carrier fees are non-refundable.

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us at:

JUE & YUE

Email: contact@jueandyue.com

Thank you for choosing JUE & YUE. We are honored to be part of your story, and we hope every piece accompanies you through life’s meaningful moments.