Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn and unused

  • With tags attached

  • In its original packaging

You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@jueandyue.com.
Returns must be requested and approved before being sent back. Items returned without prior authorization will not be accepted.

Once your return is approved, we’ll provide instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene and quality reasons, earrings and pierced jewelry are non-returnable.

We also do not accept returns on:

  • Custom-made or personalized items

  • Sale items

  • Gift cards

If you have questions about a specific item, please contact us at contact@jueandyue.com before placing your order.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item.
Once the return is approved, please place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection laws.

Items must be returned in the same condition as received—unworn, unused, with tags, and in original packaging—and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@jueandyue.com.